Terms & Conditions
Quoted prices reflect cost of the total program, in double occupancy except where indicated. Although not expected, quoted prices may be modified due to unexpected significant external factors not forecasted at the time of quoting due to fluctuations in hotel accommodations, transportation costs (e.g., fuel); other airline imposed surcharges; Government action, such as increases in VAT or any other Government imposed increases. Any modifications to a Customized Personal itinerary, including dates or number of people travelling, will require a revised proposal.
BOOKING PROCEDURE, RESERVATIONS & PAYMENT
Made for Spain and Portugal quotes and charges in Euros. Please note that if clients decide to pay in their home currency rather than the local currency (euros), a Dynamic Currency Conversion fee (DCC) will be charged by credit card companies on top of the current foreign transaction fees. This additional charge can double the currency conversion costs. Made for Spain and Portugal is not responsible for the currency exchange nor foreign transaction fees involved, and will receive the exact quoted amount in euros regardless of these fees.
Kindly note that we will start booking services once payment has been made.
Unless otherwise specified, 30% of total cost of the trip is requested as deposit to confirm the booking, and this deposit will be used to prepay any services that require advance payment. Should cost of services requiring prepayment exceed 30% of the total trip cost, Made for Spain and Portugal may require a higher deposit to cover these payments. All services and itineraries, unless otherwise advised, should be prepaid fully 40 days before arrival. If bookings are made within 40 days of departure, full payment must be received immediately to secure and confirm a booking. For bookings 2,000 euros or less full payment is mandatory at time of booking. If other arrangements are required, Made for Spain and Portugal will consider them on a case-by-case basis. If payments are not made in a timely manner, Made for Spain and Portugal reserves the right to refuse to confirm the booking, or to impose a last minute reasonable fee to cover costs. Bookings including tickets only may include other fees.
Accepted Credit Cards are American Express, Visa and MasterCard. Please note that Made for Spain and Portugal does not charge any supplement for credit card payments.
Made for Spain and Portugal works with Flywire to allow credit card, Paypal and bank wire transactions to be carried out safely.
– The transmission of the data at the time of the transaction is made through a secure connection (SSL) that is outside the scope of Made for Spain and Portugal, as it is fully managed by the bank.
– Once the transaction has gone through securely, we are notified by Flywire.
– Made for Spain and Portugal does not have access to the data from the transaction and thus cannot store any information from it
The cardholder must be over 18 years of age, have the legal capacity to acquire the contracted services and understand these Terms and Conditions in their entirety.
You will receive, via email, 20 days prior to the traveler’s arrival the trip documentation.
MADE FOR SPAIN AND PORTUGAL CANCELLATION POLICY
Any party may cancel their booking at any time providing that they communicate the cancellation in writing to Made for Spain and Portugal.
Postponing or rescheduling of a trip is considered on a case-by-case basis but is in no way guaranteed. Postponing or rescheduling of a trip is subject to the cancellation charges below.
No refund for unused portions of the trip, cancellations made after the trip has begun or early departures for any reason.
After a confirmed trip is cancelled the following conditions apply:
FULL & PARTIAL TRIP CANCELLATION
Cancellation of the entire trip booked through Made for Spain and Portugal and/or cancellation of one or more, but not all, members of the party.
• In case of cancellation between confirmation and 40 days prior to arrival, 20% of the total trip cost will be charged, and the remaining monies from your deposit (10% of total trip cost) can be refunded or used as future travel credit (less any non-refundable expenses).
• In case of cancellation up to 39 – 25 days prior to arrival, 50% of the full cost of your holiday will be charged; the remaining 50% can be refunded or used as future travel credit (less any non-refundable expenses).
• In case of cancellation 24 – 15 days prior to arrival, 75% of the full cost of your holiday will be charged; the remaining 25% can be refunded or used as future travel credit (less any non-refundable expenses).
• In case of cancellation less than 15 days prior to arrival, 100% of the full cost of your holiday will be charged.
(*) Please note that in the case of cancellation of one or more travelers, trip cost will vary accordingly and may incur additional costs for the remaining travelers.
(**) Credits can be used against a trip starting within two years of the original travel date.
TRIP SERVICES CANCELLATION
Cancellation of one or more, services booked through Made for Spain and Portugal.
• In case of cancellation between confirmation and 40 days prior to arrival, 20% of the full cost of the service cancelled will be charged.
• In case of partial cancellation up to 39 – 25 days prior to arrival, 50% of the cost of the service cancelled will be charged.
• In case of partial cancellation 24 – 15 days prior to arrival, 75% of the cost of the service cancelled will be charged.
• In case of partial cancellation less than 15 days prior to arrival, 100% of the cost of the service cancelled will be charged.
In case of cancellation of non-refundable prepaid expenses associated to the trip such as tickets or fast track entrance fees to sites, shows, experiences or transport that require advance-purchase, 100% cancellation fee may apply.
Accommodation reservations (hotel, apartment and/or villa) and airline tickets are subject to the properties’ and carriers’ refund policies.
Although Made for Spain and Portugal will make every effort to adhere to the itinerary, on rare occasions it may be necessary to make an adjustment to these arrangements. Should such adjustment be necessary, a substitute will be offered when and where possible. If any unusual, unforeseeable or extraordinary circumstances beyond our control, including (but not limited to) war, riots, terrorism, fire, natural disaster, explosion, strikes, lockouts, slowdowns, prolonged shortage of energy supplies, plagues, epidemics and acts of state or governmental action prohibiting or impeding any party from performing its respective obligations under the contract (travel restrictions, quarantines, trade embargoes, closure of airports or seaports and borders) or any other event outside the control of Made for Spain and Portugal which affects the holiday arrangements, Made for Spain SA cannot accept liability for any resulting loss, damage or expense and any refund will be subject to deduction of applicable expenses. In case of force majeure and we need to cancel any travel arrangements, Made for Spain SA has the right to retain funds paid, to delay the delivery of the services or end the legal contract without legal intervention by informing of this in writing. Clients are not entitled to any damages unless this would be unacceptable according to measures of reason and fairness given the circumstances.
Made for Spain SA strongly recommends you buy trip cancellation/interruption insurance to protect yourself from unexpected circumstances that may cause you to cancel your trip. Please reach out to your Travel Advisor for an exact quote.
Before travelling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in case of any loss of property or illness, injury or death
SOLVENCY & LIABILITY
Made for Spain & Portugal is a privately held and debt-free company. Each trip payment we receive is deposited exclusively into that client’s trip fund and these monies are never used for alternative purposes. Certificates of solvency and liability insurance are available upon request. AXA SEGUROS GENERALES, S.A. DE SEGUROS Y REASEGUROS hereby certifies having signed insurance contract no 82066099, with effective date 01/01/2020 with MADE FOR SPAIN, S.A Tax I.D. A82318908 for travel agency. The aggregate limit of liability established in the contract is: € 2.000.000
PERSONAL DATA PROTECTION
MADE FOR SPAIN S.A. onwards Made for Spain and Portugal at all times observes the current provisions on data protection, in particular, the new European regulation on data protection.
At Made for Spain and Portugal as responsible for the processing of your data, with address at C / Jorge Juan 86, 6ºA, 28009 Madrid – Spain, telephone +34 910 633 600 and email email@example.com deals with the information you provide us in order to provide the requested service and perform billing. The legal basis that legitimates this treatment will be the need to manage a contractual or similar relationship.
The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations.
Some personal data must be communicated to the different providers of services for the realization of the acquired service and to fulfill the purpose of the contract. The management of the contracted services may involve the communication of your data to collaborating companies and organizers of your trip.
You have the right to obtain confirmation of whether we are dealing with your personal data at Made for Spain and Portugal therefore you have the right to access your personal data, correct inaccurate information, or request its deletion when the data is no longer necessary.
You and the rest of the interested parties can expand information in this regard, or if you wish to exercise your rights of access, rectification, cancellation / suppression, opposition, limitation, or portability, you can do so by sending an email to firstname.lastname@example.org indicating in the subject “Data Protection” or by sending a request in writing to: C / Jorge Juan 86, 6ºA, 28009 Madrid – Spain together with valid proof of identity, such as a photocopy of your DNI.
The content of this quotation constitutes the intellectual property of Made for Spain and Portugal. Without the express written permission of Made for Spain and Portugal, it is prohibited to share this content with third parties other than the final end-user, to integrate in whole or in part any of this content in your own promotional material or to use this content by any other means.